Bureaucracy rules!
posted by dennisn on January 1st, 2005 at 3:31PM
posted by dennisn on January 1st, 2005 at 3:31PM
Letter to TD Customer Service...
/userSubject:/ website css
/userMessage:/ my browser (and i would suspect there are a fair amount of others) uses black as the default background color, and grey as the default foreground/text color.
the http://www.tdcanadatrust....m/styles/all.css http://www.tdcanadatrust....m/styles/all.css stylesheet currently forces the text color of <select> <input> and <textarea> to black, but does not specify the background color as white .... so i am left with black text on black background .. ie, invisible. in fact, as i am filling out this form, i had to force my browser to change it's default colors (this form contains all three of the aforementioned html elements.
anywho ... this problem can be easily remedied by simply removing the color : #000000; from those css elements (Select{}, Input{}, and Textarea{} ... or specifying a bgcolor.)
please help../Response:/
Hello Dennis,
Thanks for taking the time to write with your suggestion for improving TD
Canada Trust EasyWeb.
Firefox is not supported for use with EasyWeb. This doesn't mean that
Firefox won't work; it may still be possible to use this software to access
EasyWeb. However, we have not finished testing this browser for
compatibility with our site, so you may encounter technical issues with
which we cannot assist. Please accept our apologies for any inconvenience
presented by this limitation.
A list of supported browsers can be located on our web site here:
http://www.tdcanadatrust....nking/sup-br.jsp http://www.tdcanadatrust....nking/sup-br.jsp
Please write again if you have any further suggestions or questions.
Warm regards,
Sean Roche
Internet Correspondence Representative
/_//_//_//_//_//_//_//_//_//_//_//_//_/_
TD Canada Trust 1-866-222-3456
http://www.tdcanadatrust.com http://www.tdcanadatrust.com
Email: customer.service@td.com
TDD (Telephone Device for the Deaf) 1-800-361-1180 (toll free)
This email is directed to, and intended for the exclusive use of, the
addressee indicated above. TD Canada Trust endeavours to provide accurate
and up-to-date information relating to its products and services. However,
please note that rates, fees and information are subject to change.
Did you know that TD Canada Trust supports the Children's Miracle Network
Hospital Foundations? To find out how you can make a monthly contribution
to one of these charities, please contact our Specialists at 1-866-222-3456
or visit our website at: http://www.td.com/community/cmn.jsp http://www.td.com/community/cmn.jsp
1ecrn
/userSubject:/ website css
/userMessage:/ my browser (and i would suspect there are a fair amount of others) uses black as the default background color, and grey as the default foreground/text color.
the http://www.tdcanadatrust....m/styles/all.css http://www.tdcanadatrust....m/styles/all.css stylesheet currently forces the text color of <select> <input> and <textarea> to black, but does not specify the background color as white .... so i am left with black text on black background .. ie, invisible. in fact, as i am filling out this form, i had to force my browser to change it's default colors (this form contains all three of the aforementioned html elements.
anywho ... this problem can be easily remedied by simply removing the color : #000000; from those css elements (Select{}, Input{}, and Textarea{} ... or specifying a bgcolor.)
please help../Response:/
Hello Dennis,
Thanks for taking the time to write with your suggestion for improving TD
Canada Trust EasyWeb.
Firefox is not supported for use with EasyWeb. This doesn't mean that
Firefox won't work; it may still be possible to use this software to access
EasyWeb. However, we have not finished testing this browser for
compatibility with our site, so you may encounter technical issues with
which we cannot assist. Please accept our apologies for any inconvenience
presented by this limitation.
A list of supported browsers can be located on our web site here:
http://www.tdcanadatrust....nking/sup-br.jsp http://www.tdcanadatrust....nking/sup-br.jsp
Please write again if you have any further suggestions or questions.
Warm regards,
Sean Roche
Internet Correspondence Representative
/_//_//_//_//_//_//_//_//_//_//_//_//_/_
TD Canada Trust 1-866-222-3456
http://www.tdcanadatrust.com http://www.tdcanadatrust.com
Email: customer.service@td.com
TDD (Telephone Device for the Deaf) 1-800-361-1180 (toll free)
This email is directed to, and intended for the exclusive use of, the
addressee indicated above. TD Canada Trust endeavours to provide accurate
and up-to-date information relating to its products and services. However,
please note that rates, fees and information are subject to change.
Did you know that TD Canada Trust supports the Children's Miracle Network
Hospital Foundations? To find out how you can make a monthly contribution
to one of these charities, please contact our Specialists at 1-866-222-3456
or visit our website at: http://www.td.com/community/cmn.jsp http://www.td.com/community/cmn.jsp
1ecrn
|
futureshop's response
posted by dennisn on January 10th, 2005 at 12:19AM From: "WebMaster" <WebMaster@Futureshop.com>
To: dennis.nezic@utoronto.ca Subject: Re: MX0000567908 black backgrounds Date: Mon, 10 Jan 2005 00:40:08 -0400 X-Mailer: Calypso Message Center Server Version 2.49 Dear Valued Customer: Thank you for your email of January 1/05. Due to the increase in email volumes during this busy season, we sincerely apologize for the delay in responding. If you have Internet Explorer, please go to Settings, then Control Panel, choose INTERNET OPTIONS, then COLORS, and select "USE WINDOWS COLOURS". If you do not have Internet Explorer, your browser should allow you to change the default background colour in quite the same manner. If you are still having problems, please contact your internet provider and request technical support. You may also contact one of our retail locations to inquire further. We would like to thank you for shopping at futureshop.ca. Should you have further questions or comments, please do not hesitate to contact us at 1-800-663-2275 or via email at websupportcan@futureshop.com. Sincerely, Annette Customer Care Future Shop |
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Re: Bureaucracy rules!
posted by dsk on January 2nd, 2005 at 2:41PM In all fairness its not "bureaucracy", but more of a question of resources and allocation of them.
Your suggestion might or might not fix your problem, but in either case it would require someone to sit-down and fix it and test it. There are three problems with this: 1 Fixing something like this costs money or time. The web dev guy in fixing this would have to be pulled away from whatever he normally does. Yes it is a trival change but if you're swamped with work, even trival change is too much. 2 I happen to know that EasyWeb works with Firefox quite well (even though its not "supported"), so the incentive for the web dev to go out of his way to fis this is low. The relatvive percentage of users who use Firefox with default background set to "black" is extremely low to users who use IE, Netscape, Firefox (Default settings) etc. If you service millions of customers and only get one complaint about a specific aspect of your service there is little incentive to go and fix it. It would be nice, but don't expect it. 3 "If its not broken, don't fix it". Generally speaking you don't want to fuck around with "mission critical" stuff unless you have to. A CSS change (even a trivial one) is a *major* issue. One complaint is probably not enought to warrant looking into it. </ol> Once again, it would be nice if they fixed it for you, but there might be some good reasons why they wouldn't immediately. |
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Re: Bureaucracy rules!
posted by dennisn on January 1st, 2005 at 3:46PM / Hello Dennis, / Hiii Sean! / Thanks for taking the time to write with your suggestion for improving TD Canada Trust EasyWeb. / You're welcome. / Firefox is not supported for use with EasyWeb. / Ohh boy. I can tell how far this conversation is going to go already. Sean. You don't know much about anything, do you? I'm just curious why the fuck you bothered to respond -- i mean, wouldn't it have been far more useful for the both of us if you referred the question to someone more competent? By the way, who is your manager? -- i think i might want a job in your customer support department -- i think maybe, just maybe i might be a little better. / Please accept our apologies for any inconvenience presented by this limitation. / Apology? Oh. jeee. thanks. i think i will accept it. i'm sure i will find that most useful. / Please write again if you have any further suggestions or questions. / You can bet on that buddy! / Warm regards, / Woah there Sean .. i don't really know you .. i don't think we've ever really met .... you're moving to fast for me. It's not you .. it's me. Sorry. / This email is directed to, and intended for the exclusive use of, the addressee indicated above. / Haha .. suckers ... this message was for my EXCLUSIVE use ... now i will sue all your bitch-asses. / Did you know that TD Canada Trust supports the Children's Miracle Network Hospital Foundations? / No i didn't. |
